The only recourse is to hard reset the machine. What tools can be used to troubleshoot and diagnose the source of the problem? Once the server hits 100% CPU, it is impossible to log onto and see what process is consuming all the resources. Installed applications in the desktop are standard office application (Word, Excel, Outlook) with limited Internet Explorer access through a Bluecoat Proxy and a couple industry-specific applications. Users are running shared desktops, not applications.
This is not a load issue related to the number of users as it can happen at any time with any number of users. I can see the CPU usage spike in the Virtual Infrastructure Client when this happens on either of the VMware servers.
Any one of them at some point or another will eventually degrade in performance due to hitting 100% CPU usage. We have a Citrix PS4.0 farm made up of 2 physical and 2 virtual Citrix servers.
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